All pieces of Lacey Bones Jewelry are handmade to order in our smoke-free design studio in New York and New Jersey. Please expect your order to be ship out between 3 to 7 business days (exclude weekends and public holidays) from the date of order via USPS Priority Mail with Tracking to all U.S. locations. Customized orders may take longer time. A $7.50 flat rate shipping cost applies to each U.S. order.
We use USPS Priority Mail International service with tracking which can take from 6 to 10 business days OR MORE due to custom clearance process. Certain countries apply import taxes and customs duties, and fees which will be the sole responsibility of the buyer including any additional charges for customs clearance which must be paid by the recipient. Please contact your local customs office for further information as these rules and policies vary widely from country to country. When customs clearance procedures are required, it can cause additional delays of your package.
PayPal is the safer and easier way to pay online and we use it to process all transactions. Your order and financial information is secured and we will not disclose to any third parties. To ensure your order goes out promptly, please provide us your correct address information to avoid any shipping delay. Upon placing an order, a receipt is automatically emailed to you confirming the purchase. We will notify you if any item becomes back-ordered due to our limited production. Your patience is always appreciated.
Starting in January 1st, 2018, a sales tax of 6.625% is added to all orders shipped to New Jersey addresses.
It is our desire at Lacey Bones Jewelry that you love our products. Your satisfaction is very important. If for some reason the item arrived damaged, please email us for returns before you send them back including the original packaging and tags within 7 days of receipt for a full refund. Please use same or similar shipping method as the order was sent to you and shipping cost will be refunded back to you. NO NEED to use Express or Overnight Shipping method! Please allow 5-7 business days from the day we receive your package to process refund. We will email you once the replacement item is sent back to you. For your own protection, we recommend that you use a well-padded box to ship the merchandise back. We will not accept or be responsible for any returned items that are altered or for loss or damage incurred on return shipments. All SALE and Customized merchandise are considered FINAL and cannot be returned or exchanged.
We do our best to ensure that the description and specification of our jewelry products are correct. However, they are not intended to be binding and are intended only to give a general description of the products. Please refer to the product details and measurements and not judge the sizes and colors purely from the photo images. The color photography of the products is a close representation, we cannot accept any responsibility for any variation in color caused by the browser software or computer system used by the buyers.
Lacey Bones Jewelry is committed to protecting your privacy. All personal information you provide at Checkout is used to process your orders or to contact you regarding a particular transaction only.
Our jewelry features authentic vintage materials or materials that have been aged or antiqued to achieve a beautiful, vintage look. That look is reflected in the nicks and scrapes you'll find on our charms, chains, etc. that occur or would occur through natural wear and tear. We believe the character of our vintage designs is enhanced through the featured use of these materials.
GEMSTONES, LEATHERS & METALS
Gemstone, pearl, agate, quartz or crystal color, shape and sizes are slightly varied on each piece due to the natural flaws and inclusions. No two are alike which make them so unique and beautiful and enhances our jewelry designs. Same applies to genuine leather, its natural markings, and shade / tone variations. No two hides will be exactly alike, as with all things in nature.
Due to the nature of handmade jewelry and the use of natural stones, genuine leather and vintage/antiqued materials, please handle your jewelry with care. Put your jewelry on last, after perfume, hairspray, deodorant, cosmetics and other chemical substances that can be corrosive. We recommend that you remove the jewelry before activities such as swimming, exercising, bathing, showering or sleeping. Store your jewelry pieces separately, in a jewelry box, pouches or lay on a flat surface to avoid scratching/ tangling. Wipe clean or brush your jewelry with a soft cloth to maintain the longevity of the pieces. Certain jewelry cleaner and polishing cloths may contain chemical and abrasives that will harm your jewelry. Keep leather-style jewelry away from water and humidity to maintain its beauty and quality.
Please be sure and check if you or the recipients have any allergies to our materials before placing your order due to the various types of material combinations or their metal finishes used on our Jewelry designs.
Lacey Bones Jewelry is operated under LeLu Design LLC, and will not be responsible for allergies to products and resulting ailments if any.
Communication is key, please feel free to contact us about any questions on products or shipping prior making your purchase.